Commencing April 2005 the QE7 is the subject of a product recall for safety reasons.  All installed QE7’s should have their backplate replaced to bring the installation up to the required standard.  A free backplate replacement and installation can be obtained by submitting your contact details by clicking the button below.  An appointment will be made at a convenient time to carry out the necessary work.  This service is supplied free-of-charge by the manufacturer Grasslin GmbH.

Until the backplate is replaced, the QE7 should be switched OFF.  Hot water can be obtained by switching the QE7 on and pressing the boost button whilst the property is occupied.  Once sufficient hot water is obtained switch the unit OFF again.  Do not run the QE7 on automatic control or leave the boost output running while the property is unoccupied.